Last Modified: March 7,2009
Information Technology Services (ITS)
State of North Carolina
Operations & Systems Specialist
ITS, 3700 Wake Forest Road, Raleigh, N. C.
http://www.its.state.nc.us
1/2007 - Present
Provide Unix support for state agencies across North Carolina.
Primary support platform is Solaris, but involved with Linux, AIX, and
HP-UX as needed. Provide dedicated support for users for SAP
applications in a Sun Cluster configuration (2-node,3-node) (Sun Cluster 3.1).
Develop scripts to automated and improve efficiency of managing systems and services.
Documented processes and system configurations on departmental wiki to aid in communication of system changes.
Advanced Internet Technologies, Inc. (AIT)
System Administrator/System Engineer
AIT, 421 Maiden Lane, Fayetteville, N. C.
http://www.aitcom.net
9/2002 - 1/2007
Provide Unix and Windows 2000 System Support in a Network Operation Center that is operated 24/7 for support of ISP, ASP, and Web hosting services.
Develop scripts to automated and improve efficiency of managing systems and services.
Evaluated, developed, and deployed plan for using Network Appliance filer in hosting environment.
Researched and tested other NAS solutions with Aberdeen and Dell equipment.
Provide hands-on training for existing and new system administrators.
Facilitate company audits and security checks, both systems and processes.
Act as subject matter expert for System Administrators as needed, to assist in daily ticket handling.
Consolidations of departments.
AIT, Inc.
System Engineer
AIT, 421 Maiden Lane, Fayetteville, N. C.
http://www.aitcom.net
1/2002 - 9/2002
Worked as liaison between System Administration and Research and Development groups, to improve infrastructure of Unix and Windows systems used for web hosting. Developed tools to migrate customers between different versions of Unix systems. Assisted in in-house audits of systems and processes.
Relocated to Fayetteville due to economic conditions in Research Triangle, N. C. and return to previous location of residence.
Computer Sciences Corporation (CSC) (contract with Nortel Networks)
Hardware Design Support/System Administrator
Research Triangle Park, NC
http://www.csc.com
Computer Sciences Corporation, Research Triangle Park, N. C.
8/2001 - 1/2002
Controlled change management for Hardware Design environment. Solicited as subject matter expert (SME) for Solaris issues. Assisted sister organizations with Unix deployment and lease refreshes. Participated in on-call rotation for emergency support. Continued support for ECAD tools for RTP region, and PC application for local users.
Was transitioned from Nortel Networks into CSC, as part of company direction to outsource IS support.
Nortel Networks/Nortel/Bell Northern Research (BNR)
ECAD Tool Specialist/Senior System Administrator
Nortel Networks, Research Triangle Park, N. C. (NT-RTP)
7/1997 - 8/2001
Increased Engineering Efficiency by providing support for ECAD tools
and PC applications.
Solicited as subject matter expert (SME) for Solaris issues.
Improved communication with customer base through mailing lists and archiving
messages, chat server, web server portal, and face-to-face meetings.
Migrated entire design group from small scale systems to Enterprise Sun
servers and Network Appliance filers. Administrated Sun A5000 disk array using Veritas Volume Manager.
Maintained tool server containing ECAD and software development tools,
as well as locally maintained/installed tools. Kept systems stable and secure by applying patches on a regular basis and in special cases for UNIX workstations and servers. Tuned kernel parameters for performance and ECAD tool needs.
Represented hardware design as liaison in meetings with Information Systems (moves, backup and network infrastructure planning). Participated in Design Tool roundtable discussions surrounding tools deployment and infrastructure.
Experience with on call-support.
Created and implemented successful plan to allow support personnel
to telecommute, yet still provide superior service.
Adapted to changing environments within corporation (multi-site multiple servers to single site clustered environment). Was promoted to team lead for hardware design support.
Configured, installed and supported common NT4 image for Sun PCI PC cards.
Automated tools and system administrative tasks with scripts.
Participated in planning and purchasing of equipment for Hardware Design Infrastructure.
Accepted promotion from system support specialist for opportunities to expand knowledge in Sun and PC support.
System Support Specialist
Nortel - Northern Telecom, Research Triangle Park, N. C. (35 Davis
Drive)
10/1994 - 7/1997
Provided technical assistance and participated in Unix administration as workstation support group member (2nd line of assistance).
Developed guidelines and standards for telecommuting Unix solutions.
On call on a rotational basis. Maintained web server and created web
forms for Unix account request. Maintained and created Unix user accounts
for regional NIS domain.
Participated as a instructor for internal training group for Unix class.
Moved into a support role, where I enjoy immediate feedback. Support also provides opportunity for solving different problems daily.
Software Designer
Bell-Northern Research, Research Triangle Park, N. C.
10/1991 - 10/1994
Designed and implemented features related to OSI protocol stack on DMS-100 telephone switch, and S/DMS SuperNode peripheral.
Provided pager support for department. Taught in-house UNIX related classes,
and assist with HP workstation maintenance for department.
Cooperative Education Student
Bell Northern Research, Research Triangle Park, N.C.
1/1989 - 5/1989, 8/1989 - 12/1989, 5/1990 - 8/1990
Developed in-house tools in VM/CMS and UNIX (HP-UX) development environments. Supported software tools via phone and in person, and maintained software in a controlled software development system.
RTPnet (Volunteer Position/Board Member)
Lead System Administrator
RTPnet
http://www.rtpnet.org
3/1997 - 9/2001
Worked as lead member of a team of administrators to maintain a Linux system providing web and email services for non-profit organizations in the Research Triangle Park, NC area.
Upgraded system and performed backups of data.
Improved security of system by use of better passwords and expiry procedures
on accounts with poor passwords, as well as establishing a firewall to protect server. Installed search engine and web statistics packages for web server.
Participated on RTPnet board from 3/1998-9/2001
Networks (Part-Time Temporary Position)
System Administrator/Technical Support (Independent Contractor)
NetWorks
11/1998 - 4/1999
Worked as primary administrator of Linux server, and assisted with
maintenance of NT server for FrontPage users. Created/removed ISP related accounts, monitored logs, and assisted users on the phone during evening hours.
Documented routine tasks for easy transition for replacement administrator.
Services provided through ISP include web services
(non-secure and secure), shell access, dialup (primarily Win95 users,
some WinNT users, and Macintosh users), FTP access,
and secure shell for administrators.
Left temporary position due to birth of daughter, and to concentrate on full-time position at Nortel Networks.
Interpath (Capital Broadcasting Corporation, Part-Time Temporary
Position)
Technical Support
Interpath
5/1994 - 2/1997
Provided technical support on helpdesk for Interpath users for first year and a half. Helpdesk was 24/7 support for dial-in customers using various platforms to connect to the Internet via PPP or connect to Unix dial-in machine. Developed web pages for helpdesk group, and for customer software upgrades to various version of Netscape Navigator. Also, developed some scripts used in external home.interpath.net pages, and helped research the development of the software center pages used by Interpath. All CGI script programming was done in PERL.
Left position to concentrate on full-time position at Nortel Networks, as responsibilities were increasing.
SAS Institute (Temporary Full-Time, left due to no permanent full-time
positions available after internship)
Software Developer
SAS Institute, Cary, N.C.
http://www.sas.com
5/1991 - 10/1991
Developed and maintained source code for user interface and host supervisor for SAS on PC host platforms (OS/2 and Microsoft Windows). Aided in debugging and testing of code. Software development for both PC platforms took place in concurrent development tracks in which portable code was used when possible.
NORTH CAROLINA STATE UNIVERSITY, Raleigh, N.C. 8/86 - 8/91
Bachelor of Science, Computer Science.
Major GPA: 3.6 Overall GPA: 3.0
Fayetteville Technical Community College, Fayetteville, N. C. 08/02 - 12/03
Visual BASIC Programming Certificate